Shipping:

- All orders are currently on pre-order and will be processed within two weeks of purchase.
- Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
- Please note that shipping times may vary depending on your location and any customs procedures.

 

Returns:

- Due to hygiene reasons, we are unable to accept returns or exchanges on our jewellery products. However, we understand that unforeseen circumstances may arise. If your jewellery arrives damaged or if there are any issues with your order, please contact us immediately. We are committed to ensuring your satisfaction and will work diligently to resolve any concerns. Your happiness with our products is our top priority, and we appreciate your understanding and cooperation.
- We take great care in ensuring the quality and condition of our items before they are shipped.
- If you have any concerns or issues with your order, please contact our customer support team within 48 hours of receiving your package.
- In the unlikely event that your item arrives damaged or defective, please provide us with clear photos and details so that we can assist you accordingly.

 

Customer Satisfaction:

- We strive to provide the best possible customer experience and satisfaction.
- If you have any questions, concerns, or need further assistance, please don't hesitate to reach out to our friendly customer support team.
- We value your feedback and will do our best to address any issues or inquiries promptly.